Shipping Policy

At calvesupply.com, operated by HIKARICO LIMITED, we take pride in helping ensure that every order is prepared carefully and delivered safely and efficiently.

This Shipping Policy explains our order-processing procedures, delivery options, estimated delivery times, tracking services, UK and international shipping conditions, and the steps to follow if there is a delivery problem.

Please review this policy before placing an order. Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.

1. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment confirmation.

• Orders placed on weekends or UK public holidays will normally be processed on the next business day.
• Processing time is separate from the estimated delivery time.
• During peak seasons, promotional events, public holidays, or periods of unusually high demand, additional processing time may be required.
• If processing is expected to take longer than three business days, we will make reasonable efforts to notify you using the email address provided with your order.

Orders may be subject to payment verification, fraud-prevention checks, stock confirmation, delivery restrictions, and other reasonable order-review procedures before dispatch.

If you have a question about an order, contact us at holol7primesolutions@outlook.com.

2. Shipping Rates

Available shipping services and their applicable charges are calculated and displayed at checkout before you complete your purchase.

Shipping charges may be based on:

• Your delivery address.
• The selected shipping method.
• Available delivery-carrier services.
• The weight, size, and number of packages.
• The contents and total value of the order.
• Any applicable regional or international delivery surcharge.

You will have an opportunity to review the available shipping options and total order cost before submitting payment.

3. Estimated Delivery Times

Estimated delivery times will be displayed at checkout when available.

• UK Standard Delivery: The estimated timeframe will be displayed at checkout.
• UK Express Delivery: May be available for selected products and destinations when offered at checkout.
• International Delivery: Delivery times vary according to the destination, carrier service, customs procedures, and local delivery network.

All delivery dates and timeframes are estimates unless we expressly confirm that a guaranteed delivery service applies.

Actual delivery times may be affected by:

• Carrier delays or operational disruption.
• Customs clearance or import inspections.
• Severe weather conditions.
• Public holidays or seasonal demand.
• Regional delivery restrictions.
• Incorrect or incomplete delivery information.
• Events outside our reasonable control.

Unless a different delivery period has been agreed with you, we will arrange delivery without undue delay and normally no later than 30 days after the contract is formed, as required by applicable UK consumer law.

4. Shipment Confirmation and Tracking

Once your order has been dispatched, we will send a shipment-confirmation email to the email address supplied during checkout.

Where tracking is available, the confirmation email will include a tracking number or tracking link.

Tracking information may take up to 24 hours to appear or update after the package has been collected or scanned by the delivery carrier.

In some cases, tracking updates may be delayed even though the package continues moving through the carrier’s network.

Please check your spam or junk folder if you cannot find your shipment-confirmation email.

5. Shipping Within the United Kingdom

calvesupply.com ships to eligible addresses within the United Kingdom when the relevant delivery service is available at checkout.

Available delivery options may vary according to:

• The delivery postcode.
• Product availability.
• Package dimensions and weight.
• Carrier coverage and restrictions.
• The type or quantity of products ordered.

Some remote areas, islands, or restricted postcodes may require additional delivery time or incur an additional shipping charge. Any available options and applicable charges will be shown at checkout where possible.

6. International Shipping

calvesupply.com may deliver to selected international destinations when an international shipping option is displayed at checkout.

International shipping availability may depend on the product, destination country, delivery address, carrier restrictions, import regulations, and applicable law.

International customers may be responsible for paying:

• Customs duties.
• Import VAT or other import taxes.
• Brokerage fees.
• Customs-clearance charges.
• Local handling or administration fees.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and must be paid by the recipient.

Customs authorities or local delivery providers may contact the recipient directly to request information, documentation, or payment before releasing the shipment.

Customers are responsible for checking whether a product may lawfully be purchased, imported, possessed, and used in the destination country before placing an order.

We cannot accept responsibility for delays, refusals, seizures, destruction, or additional charges resulting from the recipient’s failure to comply with applicable customs requirements or import restrictions, except where responsibility cannot lawfully be excluded.

7. Delivery Address Requirements

Customers are responsible for providing accurate, complete, and deliverable shipping information during checkout.

Please carefully review the following information before submitting your order:

• The recipient’s full name.
• The building number and street.
• Flat, unit, or apartment information where applicable.
• The town or city.
• The correct postcode.
• The destination country.
• A valid telephone number and email address.

If you identify an address error after placing an order, contact us immediately at holol7primesolutions@outlook.com.

We will make reasonable efforts to correct the address before dispatch. However, an address change cannot be guaranteed once an order has entered processing, been packed, or been transferred to the delivery carrier.

8. Delivery and Transfer of Responsibility

Where we arrange delivery, the products generally remain our responsibility until they are delivered into the physical possession of:

• You, the customer.
• A person identified by you to receive the delivery.
• A location expressly nominated or authorised by you, where applicable.

If you expressly instruct the delivery carrier to leave a parcel in a nominated safe place, with a neighbour, reception desk, concierge, or another nominated recipient, delivery may be treated as completed when the parcel is delivered according to those instructions.

Please choose safe-place and alternative-recipient instructions carefully.

9. Missing or Lost Packages

If your order has not arrived within the estimated delivery period, first review the latest tracking information and check:

• The delivery address shown in your order confirmation.
• Any nominated safe place.
• Whether another household member accepted the parcel.
• Whether the parcel was left with a neighbour, reception desk, concierge, or building manager.
• Any delivery photograph or notification supplied by the carrier.

If the package remains missing, contact us with your order number and delivery details.

We may open an investigation with the delivery carrier. You may be asked to provide additional information or complete a non-receipt declaration to support the investigation.

Where an order is confirmed as lost before valid delivery, we will provide an appropriate resolution, which may include a replacement or refund, subject to product availability and applicable law.

10. Tracking Shows Delivered but the Package Is Missing

If tracking shows that your package has been delivered but you cannot locate it, contact us as soon as possible.

A carrier’s delivered status will be reviewed together with available delivery evidence, including:

• The delivery address and location.
• Delivery photographs.
• GPS or scan information supplied by the carrier.
• Safe-place or neighbour instructions.
• The identity or location of the recipient.

We will review the circumstances and work with the carrier to determine an appropriate resolution. A tracking status alone does not remove any statutory rights you may have where the products were not validly delivered to you or a person or location authorised by you.

11. Damaged Packages and Products

Please inspect your package and products as soon as reasonably possible after delivery.

If your order arrives damaged, contact us within 48 hours of delivery where possible. Prompt notification helps us investigate the damage and submit a carrier claim, but this reporting period does not remove any statutory rights you may have.

Please include:

• Your full name and order number.
• A clear description of the problem.
• Clear photographs of the damaged product.
• Photographs of the internal and external packaging.
• A photograph of the shipping label where available.

Please retain the product and all packaging while the case is being reviewed, as the carrier or our support team may require additional evidence.

After reviewing the issue, we may arrange a replacement, refund, return, or another appropriate remedy in accordance with the circumstances and applicable UK consumer law.

12. Incorrect or Incomplete Orders

If you receive an incorrect product, incorrect quantity, or incomplete order, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs of the products and package contents.

After verification, we will arrange an appropriate resolution, which may include sending the missing or correct product, providing return instructions, or issuing a refund.

13. Incorrect or Undeliverable Addresses

If an order cannot be delivered because the customer supplied an incorrect, incomplete, outdated, or undeliverable address, the package may be returned to the sender.

Where legally permitted, the customer may be responsible for reasonable costs resulting from the incorrect address, including:

• Return shipping charges.
• Additional carrier fees.
• The cost of reshipping the order.

Any refund will be processed after the returned package has been received and inspected. Reasonable shipping or carrier costs may be deducted where permitted by law and where the delivery failure resulted from inaccurate information supplied by the customer.

This section does not apply where the delivery problem resulted from our error or the carrier’s failure to follow the correct delivery information.

14. Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned because the recipient did not complete the carrier’s reasonable delivery or customs requirements, it may be returned to us or our fulfilment provider.

Any eligible refund will be processed after the returned package has been received and inspected.

Where permitted by law, reasonable original delivery charges, return shipping costs, customs costs, or carrier fees may be deducted from the refund when the return resulted from the customer’s refusal or failure to complete delivery requirements.

No deduction will be made where the refusal was reasonably caused by an incorrect, damaged, faulty, or misdescribed order.

15. Delivery Delays

Delivery delays may occasionally occur due to carrier operations, customs procedures, severe weather, public holidays, regional restrictions, service interruptions, strikes, unusually high shipping volumes, or other circumstances outside our reasonable control.

If your order appears delayed, review the latest tracking information supplied by the delivery carrier.

If tracking has not updated for an extended period or your order has not arrived by the agreed delivery date, contact our support team and include your order number.

Where delivery is materially delayed, you may have rights to require delivery by an additional reasonable deadline or to cancel the order in accordance with applicable UK consumer law and our Return and Refund Policy.

16. Multiple Packages

An order containing multiple products may be divided into separate shipments because of:

• Product availability.
• Different fulfilment locations.
• Package weight or size restrictions.
• Carrier requirements.
• Safety or packaging requirements.

If your order is sent in multiple packages, you may receive a separate dispatch confirmation and tracking number for each package.

Packages forming part of the same order may arrive on different dates.

17. Delivery Attempts

The carrier may make one or more delivery attempts according to its service terms.

If no one is available to accept delivery, the carrier may:

• Leave the parcel in an authorised safe place.
• Deliver it to an authorised neighbour or reception point.
• Take it to a local collection point.
• Schedule another delivery attempt.
• Return the package to the sender.

Please follow the instructions provided by the carrier and collect or rearrange delivery within the stated period.

18. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at holol7primesolutions@outlook.com.

We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after it has:

• Entered processing.
• Been prepared or packed.
• Been transferred to a fulfilment provider.
• Been collected by the delivery carrier.
• Been dispatched.

If the order has already been dispatched, you may need to receive it and follow the applicable cancellation and return procedure described in our Return and Refund Policy.

19. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by an event outside our reasonable control, provided that we continue to comply with obligations that cannot legally be excluded.

Such events may include:

• Severe weather or natural disasters.
• Fire, flood, epidemic, or pandemic.
• War, terrorism, civil unrest, or government action.
• Transport, postal, or courier disruption.
• Strikes or industrial disputes.
• Customs or border restrictions.
• Power, telecommunications, hosting, or internet failure.
• Supplier or manufacturer disruption.

Where such an event significantly affects an order, we will make reasonable efforts to contact you, minimise the disruption, and provide information about the available options.

20. Contact Us

If you have questions about shipping, tracking, delivery status, a missing or damaged package, or an address update, please contact our customer support team:

Store: calvesupply.com
Company: HIKARICO LIMITED
Email: holol7primesolutions@outlook.com
Telephone: +44 7355 482820
Registered office:
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

When contacting us about an order, please include your order number and the email address used during checkout.

Thank you for choosing calvesupply.com. We appreciate your trust and are committed to providing clear shipping information, reliable delivery support, and professional customer service.