Customer Service

Welcome to the calvesupply.com Customer Service Centre. At HIKARICO LIMITED, we are committed to providing a smooth, reliable, and professional shopping experience.

Whether you have a question about an order, require help with delivery or a return, or need assistance understanding our pet products, our customer support team is here to help.

How to Reach Us

Our customer support team is available by email and telephone for order enquiries, product questions, returns, delivery assistance, and general customer service requests.

Email: holol7primesolutions@outlook.com
Telephone: +44 7355 482820

We aim to respond to most customer service enquiries within 24 business hours.

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. This helps us locate your order and provide accurate assistance as quickly as possible.

Our Customer Promise

At calvesupply.com, we believe customer service should be clear, respectful, dependable, and easy to access. Our goal is to help every customer shop with confidence.

• Clear and professional communication.
• Reliable assistance with every order.
• Helpful UK delivery and tracking support.
• Fair and transparent return assistance.
• Practical guidance regarding product information and availability.
• Clear next steps for damaged, defective, incorrect, or incomplete orders.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM UK time
Saturday and Sunday: Closed

Our customer service team may also be unavailable on UK bank holidays.

Messages received outside regular business hours will normally be reviewed on the next business day.

Order Support

If you contact us about an order, please include:

• Your order number.
• Your full name.
• The email address used during checkout.
• A clear description of your question or concern.
• Relevant photographs when reporting a damaged, defective, incomplete, or incorrect product.

Our customer service team can assist with:

• Order confirmation and status enquiries.
• Shipment tracking assistance.
• Delivery address corrections requested before dispatch.
• Order cancellation requests.
• Missing, incomplete, damaged, defective, or incorrect orders.
• Payment and checkout enquiries.
• Return, exchange, and refund requests.

Product Assistance

If you need help understanding a product description, checking product availability, or selecting suitable pet supplies, please contact our customer support team before placing your order.

When asking about a product, include the product name, product-page link, size, quantity, model, variation, or any other relevant information. This will help our team provide more accurate assistance.

Product information provided by calvesupply.com is intended for general shopping and informational purposes only. It is not a substitute for professional veterinary advice, examination, diagnosis, or treatment.

Please consult a qualified veterinary professional regarding your pet’s health, medical condition, diet, behaviour, treatment needs, or the suitability of a particular product.

Shipping Support

calvesupply.com ships to eligible addresses within the United Kingdom. Selected international destinations may also be available when displayed during checkout.

Available shipping methods, delivery charges, and estimated delivery times depend on the delivery address, product availability, package weight, carrier coverage, and applicable restrictions.

Our team can assist with:

• Available shipping services.
• Estimated delivery times.
• Tracking information.
• Delivery-address corrections before dispatch.
• Delayed or missing shipments.
• Carrier-related delivery enquiries.
• International shipping availability where applicable.

Please note that delivery-address changes cannot be guaranteed after an order has entered processing, been packed, transferred to a fulfilment provider, or dispatched.

Returns and Refund Assistance

For return requests, refund enquiries, exchanges, or product concerns, please contact us before sending any product back.

Returns sent without prior approval or without following the return instructions provided by our customer support team may not be accepted.

We will review your request and provide clear instructions based on:

• The delivery date.
• The condition of the product.
• The reason for the return.
• The order status.
• The applicable statutory rights.
• Our Return and Refund Policy.

Please review our Return and Refund Policy for complete information about return eligibility, exclusions, return costs, refund processing, and UK cancellation rights.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery where possible.

Please include:

• Your order number.
• A clear description of the issue.
• Clear photographs of the affected product.
• Photographs of the interior and exterior packaging.
• A photograph of the shipping label where available.

Please retain the product and its packaging while we review the matter, as additional evidence may be required.

Our team will review the information and provide an appropriate resolution where applicable. This may include a replacement, return, refund, repair, price reduction, or another suitable remedy.

The request to report delivery damage within 48 hours helps us investigate the matter efficiently and does not limit any statutory rights you may have under UK consumer law.

Order Changes and Cancellations

If you need to correct your delivery address, modify an order, or request a cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist before the order enters processing. However, changes and cancellations cannot be guaranteed once an order has been prepared, packed, transferred to a fulfilment provider, or dispatched.

If the order has already been dispatched, you may need to follow the applicable return process after delivery.

Response Times

We aim to respond to most customer service messages within 24 business hours.

Messages received during weekends, UK bank holidays, outside regular business hours, promotional events, or periods of unusually high demand may require additional response time.

We appreciate your patience and will respond as soon as reasonably possible.

Business Address

HIKARICO LIMITED
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Please contact us before mailing or returning any product. Our business address should not be used as a return address unless our customer support team has provided written return instructions.

Contact Information

For order support, product enquiries, returns, shipping concerns, or general store assistance, please contact us:

Store: calvesupply.com
Company: HIKARICO LIMITED
Email: holol7primesolutions@outlook.com
Telephone: +44 7355 482820
Address:
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Thank you for choosing calvesupply.com. We appreciate your trust and are committed to providing reliable service, quality pet supplies, and professional customer care.