Terms and Conditions

Welcome to calvesupply.com. These Terms and Conditions explain the rules and conditions that apply when you access our website, create an account, purchase products, or use our services.

calvesupply.com is operated by HIKARICO LIMITED, a private limited company registered in England and Wales under company number 16288153.

By browsing our website, creating an account, submitting an order, purchasing a product, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Order Cancellation Policy, and any other policies displayed on calvesupply.com.

Nothing in these Terms limits or excludes your statutory rights under applicable UK consumer law.

1. Business Information

Trade name: calvesupply.com
Company name: HIKARICO LIMITED
Company number: 16288153
Registered in: England and Wales
Email: holol7primesolutions@outlook.com
Telephone: +44 7355 482820
Registered office:
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

2. Who These Terms Apply To

These Terms apply to all visitors, customers, account holders, and other users who access calvesupply.com or use our services.

In these Terms, “we”, “us”, and “our” refer to HIKARICO LIMITED. “You” and “your” refer to the person using the website, creating an account, or placing an order.

A “consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through calvesupply.com.

By submitting an order, you confirm that:

• You are at least 18 years old.
• The information you provide is accurate, complete, and current.
• You are authorised to use the selected payment method.
• You are purchasing products for a lawful purpose.
• You will comply with applicable laws, restrictions, and product instructions.

4. Use of the Website

You may use calvesupply.com only for lawful personal shopping and informational purposes.

You must not use the website:

• For an unlawful, fraudulent, deceptive, abusive, or unauthorised purpose.
• To submit false, incomplete, misleading, or fraudulent information.
• To interfere with the operation, availability, or security of the website.
• To transmit malware, viruses, harmful code, or malicious software.
• To gain unauthorised access to accounts, systems, networks, or data.
• To scrape, crawl, copy, or extract website content through unauthorised automated means.
• To place fraudulent, automated, or unauthorised orders.
• To infringe intellectual-property, privacy, or other legal rights.

We may restrict, suspend, or terminate access where we reasonably believe that a user has breached these Terms or used the website unlawfully.

5. Website Availability

We aim to keep calvesupply.com secure, accurate, and available. However, we do not guarantee that the website will always operate without interruption, delay, or technical error.

We may temporarily restrict, suspend, or withdraw access to all or part of the website for:

• Maintenance or technical updates.
• Security or fraud-prevention work.
• Operational changes.
• Legal or regulatory requirements.
• Events outside our reasonable control.

We will make reasonable efforts to minimise disruption and provide notice of significant planned interruptions where practical.

6. Accuracy of Website Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, availability, delivery estimates, and other website information are accurate and current.

However, the website may occasionally contain errors, omissions, or outdated information.

We reserve the right to:

• Correct typographical errors or inaccuracies.
• Update product information and website content.
• Correct prices, specifications, or stock information.
• Modify or withdraw website features.
• Contact customers about an error affecting an order.
• Cancel an affected order where appropriate.

7. Product Information

We make reasonable efforts to display product photographs, colours, dimensions, quantities, materials, ingredients, packaging, labels, and specifications accurately.

Please note that:

• Colours may appear differently depending on your screen or device.
• Packaging or labels may change following manufacturer updates.
• Product images may include props or accessories that are not included.
• Measurements and quantities may be approximate where indicated.
• Minor differences may occur between production batches.

A minor change in packaging or presentation that does not materially affect the identity, function, quality, or specification of the product will not normally mean that the product is defective or incorrect.

8. Product Availability

All products are subject to availability.

Adding a product to your shopping basket does not reserve the product or guarantee that it will remain available until your order is accepted.

We may:

• Withdraw or discontinue a product.
• Limit the quantity available for purchase.
• Restrict sales to selected locations where permitted by law.
• Cancel an unavailable product and issue a refund.
• Offer an alternative product for your approval.

We will not substitute a materially different product without your agreement.

9. Product Use and Customer Responsibility

You are responsible for reviewing all relevant product information before purchasing or using a product, including:

• Ingredients and materials.
• Dimensions, sizes, and quantities.
• Species, age, size, or weight recommendations.
• Usage and storage instructions.
• Warnings, precautions, and restrictions.
• Compatibility and suitability information.

Products must be used only for their intended purpose and in accordance with the product label, manufacturer instructions, safety information, and applicable laws.

To the extent permitted by law, we are not responsible for loss or damage caused by:

• Improper or unintended use.
• Incorrect handling or storage.
• Failure to follow instructions or warnings.
• Unauthorised modification or repair.
• Use of a product unsuitable for a particular animal.

10. Veterinary Information

Information provided on calvesupply.com is intended for general shopping and product-information purposes only.

It is not intended to replace professional veterinary advice, examination, diagnosis, prescription, or treatment.

Always consult a qualified veterinary professional regarding your animal’s health, symptoms, medical condition, diet, treatment, or the suitability of a product.

Do not disregard professional veterinary advice or delay seeking veterinary assistance because of information found on our website.

11. Regulated and Restricted Products

Certain products may be subject to legal, age, delivery, import, export, quantity, or other regulatory restrictions.

We may:

• Request reasonable eligibility or verification information.
• Restrict delivery to selected destinations.
• Limit the quantity that may be purchased.
• Refuse or cancel an order that cannot lawfully be completed.

You are responsible for confirming that your purchase, possession, importation, and use of a product are lawful in your location.

12. Prices

Product prices are displayed on calvesupply.com and may be changed before an order is accepted.

The total amount payable will be displayed during checkout before you submit payment.

The total may include:

• The price of the products.
• Applicable VAT.
• Delivery charges.
• Discounts or promotional reductions.
• Other charges clearly disclosed before payment.

Unless clearly stated otherwise, prices displayed to UK consumers include applicable VAT where VAT must be charged.

A change in price will not normally affect an order that we have already accepted.

13. Pricing Errors

Despite our reasonable efforts, a product may occasionally be displayed at an incorrect price.

If we discover a material pricing error before accepting your order, we may:

• Contact you with the correct price and ask whether you wish to proceed.
• Cancel the affected product.
• Cancel the order and issue a refund where payment was collected.

We are not required to supply a product at an obviously incorrect price where the error could reasonably have been recognised as a mistake.

14. Payment

Payment must be completed using one of the payment methods offered during checkout.

By submitting payment information, you confirm that:

• The information supplied is accurate and complete.
• You are authorised to use the selected payment method.
• You authorise the applicable order amount to be charged.

Payments may be processed by independent payment providers and may be subject to their terms, privacy policies, security procedures, and fraud-prevention checks.

We do not normally receive or store your complete payment-card number or card security code.

15. Promotions and Discounts

Discount codes, promotional prices, gift cards, free gifts, and special offers may be subject to additional conditions displayed with the relevant promotion.

Unless otherwise stated:

• Only one discount code may be used per order.
• Discounts cannot be exchanged for cash.
• Discounts cannot be applied retrospectively.
• Offers may be limited to selected products or customers.
• Offers may have an expiry date.
• Promotions may not be combined.

We may cancel or refuse a promotional benefit where we reasonably believe it resulted from fraud, misuse, a technical error, or a breach of the applicable promotional conditions.

16. Placing an Order

Submitting an order through calvesupply.com constitutes an offer to purchase the selected products under these Terms.

Before submitting your order, you are responsible for checking:

• The products and quantities selected.
• Product sizes, variations, or options.
• Your billing and delivery information.
• Your email address and telephone number.
• The selected delivery method.
• The total amount payable.

17. Order Acknowledgement and Acceptance

After submitting an order, you may receive an email acknowledging that we have received it.

This acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and HIKARICO LIMITED is formed when we:

• Send confirmation that the order has been accepted; or
• Dispatch the products, whichever occurs first.

If products are dispatched separately, a separate contract may be formed for each product when that product is dispatched.

18. Order Refusal or Cancellation by Us

We may refuse, limit, hold, or cancel an order where we have a lawful and reasonable reason.

Reasons may include:

• Product unavailability.
• A pricing, description, or inventory error.
• Unsuccessful payment authorisation.
• Suspected fraudulent or unauthorised activity.
• Incorrect or incomplete customer information.
• An unsupported or restricted delivery address.
• Unusual quantities or suspected unauthorised resale.
• Legal, regulatory, or safety restrictions.
• An event outside our reasonable control.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

19. Fraud Prevention

Orders may be subject to automated or manual fraud-prevention checks.

We may request additional information to confirm:

• The customer’s identity.
• The billing or delivery address.
• Authorisation to use the selected payment method.
• The legitimacy of the transaction.

We may hold or cancel an order if verification cannot be completed or if we reasonably suspect fraudulent, unlawful, or unauthorised activity.

20. Shipping and Delivery

Orders are normally processed within 1–3 business days after successful payment confirmation.

Available delivery services, shipping charges, and estimated delivery periods will be displayed during checkout where applicable.

calvesupply.com ships to eligible addresses within the United Kingdom. Selected international destinations may also be available when displayed during checkout.

Unless another delivery period has been agreed, we will arrange delivery without undue delay and normally within 30 days after the contract is formed.

Delivery dates are estimates unless a guaranteed service is expressly confirmed.

Please review our Shipping Policy and Shipping & Delivery page for complete information about delivery options, tracking, international orders, delayed packages, and address requirements.

21. International Orders

International customers may be responsible for:

• Customs duties.
• Import VAT or local taxes.
• Customs-clearance charges.
• Brokerage and local handling fees.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or delivery charge.

International customers are responsible for checking applicable import requirements and product restrictions before placing an order.

22. Customer Order Changes and Cancellations

If you need to modify or cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has:

• Entered processing.
• Been prepared or packed.
• Been transferred to a fulfilment provider.
• Been collected by the delivery carrier.
• Been dispatched.

Please review our Order Cancellation Policy for complete cancellation requirements and procedures.

23. UK Online Cancellation Rights

Eligible UK consumers purchasing products online generally have the right to cancel certain orders without giving a reason.

The cancellation period normally expires 14 days after the day on which you, or a person nominated by you, receives the products.

After notifying us of a cancellation, you must normally return the products within 14 days.

Certain products may be excluded from cancellation rights where permitted by law, including:

• Products made to your specifications or clearly personalised.
• Products liable to deteriorate or expire rapidly.
• Sealed products unsuitable for return for health-protection or hygiene reasons once unsealed.
• Products that become inseparably mixed with other goods after delivery.

Please review our Return and Refund Policy for complete cancellation instructions and exclusions.

24. Returns, Exchanges, and Refunds

In addition to applicable statutory rights, eligible products may be returned under our voluntary 30-day return policy.

Customers must contact us and receive return instructions before sending any product back.

Products returned under our voluntary policy must normally be:

• Unused and unopened.
• In their original condition.
• In their original packaging.
• Complete with all labels, accessories, manuals, and included materials.
• Accompanied by proof of purchase.

Certain products may not qualify for return because of personalisation, perishability, health, hygiene, safety, or product-integrity requirements.

Please review our Return and Refund Policy and Shipping & Returns page for full conditions, exclusions, return costs, and refund information.

25. Faulty, Damaged, or Misdescribed Products

Products supplied to UK consumers must be of satisfactory quality, fit for their intended purpose, and as described.

If a product is faulty, unsafe, damaged, incorrect, incomplete, or misdescribed, contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, you may be entitled to:

• A refund.
• A repair.
• A replacement.
• A price reduction.
• Another appropriate statutory remedy.

Our voluntary return conditions do not limit your statutory rights concerning faulty or misdescribed products.

26. Customer Accounts

You may be permitted to create a customer account on calvesupply.com.

You are responsible for:

• Providing accurate account information.
• Keeping login details confidential.
• Using a secure password.
• Restricting access to your account and device.
• Informing us promptly of suspected unauthorised access.

We may suspend or close an account that we reasonably believe has been compromised, fraudulently created, misused, or operated in breach of these Terms.

27. User Reviews and Submissions

If you submit a review, photograph, testimonial, comment, suggestion, or other content, you confirm that:

• You own the content or have permission to submit it.
• The content is accurate and genuine where applicable.
• The content does not infringe another person’s rights.
• The content is not unlawful, threatening, abusive, defamatory, obscene, discriminatory, fraudulent, or misleading.
• The content does not contain malware, advertising spam, or harmful code.

You grant HIKARICO LIMITED a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, display, translate, distribute, and promote content voluntarily submitted to us, to the extent permitted by law.

You retain ownership of your original content.

We may reject, edit, or remove content that we reasonably believe is unlawful, misleading, irrelevant, offensive, fraudulent, or in breach of these Terms.

28. Intellectual Property

Unless otherwise stated, calvesupply.com and its content, including text, logos, graphics, photographs, product presentations, page layouts, designs, videos, icons, and software, are owned by or licensed to HIKARICO LIMITED.

The website and its content are protected by applicable copyright, trademark, design, and other intellectual-property laws.

You may use the website for lawful personal and non-commercial shopping purposes.

Without prior written permission, you must not:

• Copy or reproduce substantial parts of the website.
• Republish or distribute website content.
• Sell, license, or commercially exploit our content.
• Modify or create derivative works from our content.
• Use our branding, logos, or designs misleadingly.
• Remove copyright, trademark, or ownership notices.

29. Third-Party Links and Services

Our website may contain links to or integrations with third-party websites, payment providers, carriers, applications, social-media platforms, or other services.

These services may operate under their own terms and privacy policies.

We are not responsible for the content, availability, security, privacy practices, or operation of independent third-party services, except where responsibility cannot legally be excluded.

You should review the applicable terms and privacy policies before providing personal information or completing a transaction through a third-party service.

30. Privacy and Personal Information

Personal information submitted through calvesupply.com is collected and processed in accordance with our Privacy Policy and applicable UK data-protection laws.

Information may be shared with authorised service providers where necessary to:

• Process payments.
• Prepare and deliver orders.
• Manage returns and refunds.
• Prevent fraud.
• Provide customer support.
• Operate and secure the website.

Please review our Privacy Policy for complete information about how personal information is collected, used, shared, retained, and protected.

31. Disclaimer

We will provide our services with reasonable care and skill.

However, we do not guarantee that:

• The website will always be uninterrupted or error-free.
• Every technical issue will be corrected immediately.
• The website will be compatible with every browser or device.
• Third-party services will always remain available.
• Every product will meet every customer’s personal preference.

Nothing in these Terms excludes a warranty, condition, guarantee, or statutory right that cannot legally be excluded.

32. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights.
• Defective products where liability cannot legally be excluded.
• Any other liability that cannot lawfully be limited or excluded.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.

Products are supplied for private and domestic use unless otherwise agreed in writing.

If you use our website or products for commercial, business, or unauthorised resale purposes, we will not be responsible for loss of profit, revenue, business, anticipated savings, goodwill, or business opportunity, to the extent permitted by law.

33. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control, provided that this does not affect rights or obligations that cannot legally be excluded.

Such events may include:

• Severe weather or natural disasters.
• Fire, flood, epidemic, or pandemic.
• War, terrorism, civil unrest, or government action.
• Strikes or industrial disputes.
• Transport, postal, courier, or customs disruption.
• Power, telecommunications, hosting, or internet failure.
• Supplier or manufacturer disruption.

Where such an event materially affects an accepted order, we will make reasonable efforts to contact you, reduce the disruption, and explain the available options.

34. Business-User Indemnity

If you use the website for business or commercial purposes, you agree to compensate HIKARICO LIMITED for reasonable losses, liabilities, claims, and expenses resulting directly from:

• Your material breach of these Terms.
• Your unlawful or fraudulent use of the website.
• Your infringement of another person’s intellectual-property rights.
• Malicious or fraudulent content submitted by you.

This section does not apply to consumers acting wholly or mainly outside their trade, business, craft, or profession.

35. Suspension and Termination

We may restrict, suspend, or terminate your access where we reasonably believe that you have:

• Seriously or repeatedly breached these Terms.
• Provided false or fraudulent information.
• Engaged in unlawful or abusive conduct.
• Compromised website security.
• Misused orders, accounts, promotions, or payment services.

Rights and obligations that arose before termination will continue where applicable.

36. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be treated as modified to the minimum extent necessary to make it lawful and enforceable.

If modification is not possible, the affected provision will be treated as removed. The remaining provisions will continue in full force and effect.

37. No Waiver

If we delay or fail to enforce a right under these Terms, this does not mean that we have waived that right.

A waiver will be effective only if it is clearly communicated in writing.

38. Transfer of Rights

We may transfer our rights and obligations under these Terms to another organisation as part of a lawful business sale, transfer, restructuring, or reorganisation.

We will ensure that any transfer does not materially reduce your statutory rights.

You may transfer your rights under a contract with us only with our written agreement, except where applicable law provides otherwise.

39. Third-Party Rights

These Terms form an agreement between you and HIKARICO LIMITED.

Unless expressly stated otherwise, no other person has the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

40. Governing Law and Jurisdiction

These Terms and contracts formed through calvesupply.com are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you may also benefit from mandatory protections under the laws applicable where you live.

Consumers may normally bring legal proceedings in the courts of the part of the United Kingdom in which they live.

If you use the website or purchase products for business purposes, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these Terms.

41. Complaints

If you have a complaint concerning the website, a product, order, payment, delivery, return, or refund, contact us using the details below.

Please include:

• Your full name.
• Your order number where applicable.
• The email address used during checkout.
• A clear description of the issue.
• The resolution you are requesting.
• Relevant photographs or supporting information.

We will review your complaint and make reasonable efforts to provide a fair and timely response.

42. Changes to These Terms

We may update these Terms to reflect changes to our business, products, services, website, or legal obligations.

The version in effect when an order is placed will generally apply to that order unless a change is required by law or agreed with you.

The latest version will be published on calvesupply.com with an updated revision date.

43. Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

Trade name: calvesupply.com
Company: HIKARICO LIMITED
Email: holol7primesolutions@outlook.com
Telephone: +44 7355 482820
Registered office:
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

When contacting us regarding an order, please include your order number and the email address used during checkout.

Thank you for choosing calvesupply.com. We are committed to providing clear policies, dependable service, quality pet supplies, and professional customer support.