Order Cancellation Policy

At calvesupply.com, operated by HIKARICO LIMITED, we understand that circumstances can change after an order is placed. We aim to make our order-cancellation process clear, straightforward, and transparent.

This policy explains how to request a cancellation, when an order may still be cancelled, what happens after processing or dispatch, and how refunds are handled.

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer law.

How to Cancel an Order

If you need to cancel an order, please contact our customer support team as soon as possible:

Email: holol7primesolutions@outlook.com
Telephone: +44 7355 482820

To help us locate your order and review your request efficiently, please include:

• Your order number.
• Your full name.
• The email address used during checkout.
• The delivery address entered with the order.
• The reason for your cancellation request.

Our team will make reasonable efforts to stop the order before it is processed, packed, transferred to a fulfilment provider, or collected by the delivery carrier.

Our 12-Hour Cancellation Window

Orders may generally be cancelled within 12 hours of being placed, provided they have not already entered processing, been prepared, packed, or dispatched.

Submitting a cancellation request within 12 hours does not guarantee that the order can be stopped. Some orders may enter processing shortly after payment confirmation.

A cancellation is only confirmed after our customer support team sends you written confirmation that the order has been successfully cancelled.

The 12-hour period is our operational cancellation window for stopping an order before dispatch. It does not replace or restrict any statutory cancellation rights available to eligible UK consumers.

Orders Already Being Processed

We may be unable to cancel an order once it has:

• Entered processing.
• Been allocated to a fulfilment location.
• Been prepared or packed.
• Had a shipping label created.
• Been transferred to a warehouse or fulfilment partner.
• Been collected by a delivery carrier.
• Been dispatched.

If the order cannot be stopped, you may need to wait until it is delivered and then follow the applicable return procedure.

Please review our Return and Refund Policy for return eligibility, instructions, exclusions, return costs, and refund information.

Orders Already Dispatched

Once an order has been dispatched, we cannot normally recall or redirect it.

Please do not refuse delivery or send a product back without first contacting our customer support team. Unauthorised returns or products sent to an incorrect address may be delayed, rejected, or returned to the sender.

After receiving the order, eligible customers may request a return in accordance with our Return and Refund Policy and applicable statutory rights.

UK Statutory Cancellation Rights

Eligible UK consumers purchasing products online generally have the right to cancel certain orders without giving a reason.

The statutory cancellation period normally expires 14 days after the day on which you, or a person nominated by you, receives the products.

If an order contains multiple products delivered separately, the cancellation period normally begins when the final product is received.

To exercise this right, you must send us a clear statement confirming your decision to cancel before the statutory cancellation period expires.

After notifying us, you must normally return the affected products within 14 days.

Certain products may be excluded from statutory cancellation rights where permitted by law, including:

• Products made to your specifications or clearly personalised.
• Products that deteriorate or expire rapidly.
• Sealed products unsuitable for return for health-protection or hygiene reasons after being unsealed.
• Products that become inseparably mixed with other goods after delivery.

Complete information about statutory cancellations, return conditions, and exclusions is available in our Return and Refund Policy.

Refunds for Orders Cancelled Before Dispatch

If we successfully cancel your complete order before dispatch, we will refund the amount paid to the original payment method.

Approved pre-dispatch cancellation refunds are normally submitted within 5–7 business days.

After we submit a refund, your bank, card issuer, or payment provider may require additional time to display the funds in your account. These external processing times are outside our control.

If only part of an order is cancelled, we will refund the amount paid for the cancelled products and adjust any applicable delivery charge where appropriate.

We will send you an email when the cancellation and refund have been processed.

Refunds Following a Statutory Cancellation

Where you exercise a valid UK statutory right to cancel after dispatch or delivery, refunds will be handled in accordance with applicable law and our Return and Refund Policy.

We may withhold the refund until:

• We receive the returned products; or
• You provide evidence that the products have been sent back, whichever occurs first.

Where required by law, an eligible statutory cancellation refund will include the cost of our least expensive standard delivery option.

Additional amounts paid for express, premium, timed, or enhanced delivery may not be refundable.

We may make a reasonable deduction where the value of a product has been reduced because it was handled beyond what was reasonably necessary to examine its nature, characteristics, and function.

Partial Order Cancellations

If you wish to cancel only part of an order, clearly identify the products and quantities you want removed.

We will make reasonable efforts to update the order before processing. However, partial cancellation may not be possible after the order has been allocated, prepared, packed, or dispatched.

Removing products from an order may affect:

• Promotional discounts.
• Multi-buy offers.
• Free-gift eligibility.
• Free-delivery thresholds.
• The applicable shipping charge.

If the revised order no longer meets the conditions of an offer, the order total may be recalculated before the cancellation is completed.

Pre-Orders and Backordered Products

Pre-orders and backordered products may normally be cancelled before dispatch unless different cancellation conditions were clearly disclosed on the relevant product page or during checkout.

To request cancellation of a pre-order or backordered product, contact us at:

holol7primesolutions@outlook.com

Please include your order number and clearly identify the product you want to cancel.

Once a pre-order or backordered product has entered processing or been dispatched, our standard return and cancellation procedures will apply.

Order Modifications

If you need to correct or modify an order, contact us as soon as possible.

Requested changes may include:

• Correcting the customer’s name.
• Correcting the delivery address.
• Updating a telephone number or email address.
• Changing a product variation or quantity.
• Removing a product from the order.
• Changing the selected delivery method.

We will make reasonable efforts to assist before the order enters processing. However, modifications cannot be guaranteed after the order has been prepared, packed, transferred to a fulfilment provider, or dispatched.

For payment-security reasons, we may be unable to change payment details or replace the original payment method after an order has been submitted.

Discount codes cannot normally be added retrospectively after checkout has been completed.

Delivery Address Changes

Customers are responsible for providing an accurate, complete, and deliverable address during checkout.

If you identify an address error, contact us immediately at:

holol7primesolutions@outlook.com

Include the order number, original delivery address, and complete corrected address.

We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the delivery carrier.

Where legally permitted, customers may be responsible for reasonable additional costs resulting from incorrect or incomplete delivery information they supplied, including return-delivery or reshipping charges.

This does not apply where the delivery problem resulted from our mistake or the carrier’s failure to follow the correct address information.

International Address Changes

Where international delivery is available, we may be unable to change the destination country after an order has been submitted.

Changing the destination country may affect:

• Product eligibility.
• Shipping availability.
• Delivery charges.
• Customs documentation.
• Import taxes and duties.
• Legal or carrier restrictions.

Where the destination country cannot be changed, the original order may need to be cancelled, where possible, and a new order placed using the correct information.

Orders Cancelled by calvesupply.com

HIKARICO LIMITED reserves the right to refuse, limit, hold, or cancel an order where we have a lawful and reasonable reason to do so.

An order may be cancelled because of:

• Product unavailability.
• A pricing, product-description, or inventory error.
• Unsuccessful payment authorisation.
• Suspected fraudulent or unauthorised payment activity.
• Incorrect or incomplete customer information.
• An unsupported or restricted delivery address.
• Unusual quantities or suspected unauthorised resale.
• Product, safety, regulatory, or legal restrictions.
• An event outside our reasonable control that prevents fulfilment.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

Where possible, we will notify you using the email address or telephone number provided with the order.

Suspected Fraud or Unauthorised Transactions

Orders may be held for reasonable identity, address, payment, or fraud-prevention checks.

We may request additional information to confirm that the person placing the order is authorised to use the selected payment method.

We may cancel an order if:

• The requested verification cannot be completed.
• The payment provider declines the transaction.
• The information provided appears inaccurate or inconsistent.
• We reasonably suspect fraudulent, unlawful, or unauthorised activity.

Refused Deliveries

Refusing a delivery does not automatically complete a cancellation or guarantee a full refund.

A refused package may incur return-carrier costs, customs charges, or other reasonable expenses. Such costs may be deducted from an eligible refund where permitted by law and where the refusal was not caused by a faulty, damaged, incorrect, or misdescribed order.

Please contact us before refusing delivery so that we can provide the correct instructions.

How We Confirm a Cancellation

Your order remains active until our customer support team confirms that the cancellation has been completed.

After a successful cancellation, we will normally send an email confirming:

• The order or products cancelled.
• The amount being refunded.
• The original payment method receiving the refund.
• Any remaining products that will still be dispatched.

If you do not receive confirmation, please contact us before assuming that the order has been cancelled.

Contact Us

For assistance with an order cancellation, order modification, address correction, or refund enquiry, please contact us:

Store: calvesupply.com
Company: HIKARICO LIMITED
Email: holol7primesolutions@outlook.com
Telephone: +44 7355 482820
Registered office:
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

When contacting us, please include your order number and the email address used during checkout.

Thank you for choosing calvesupply.com. We appreciate your understanding and are committed to providing a reliable, transparent, and professional shopping experience.