Shipping & Delivery

At calvesupply.com, operated by HIKARICO LIMITED, we are committed to providing dependable shipping and clear delivery information so that your order can be prepared, dispatched, and delivered as efficiently as possible.

Please review the information below to understand our order-processing times, UK shipping options, international delivery availability, tracking procedures, address requirements, and delivery-support process.

Nothing on this page limits or excludes your statutory rights under applicable UK consumer law.

Order Processing Time

Orders are normally processed within 1–3 business days after successful payment confirmation.

• Orders placed on weekends or UK bank holidays will normally be processed on the next business day.
• Processing time is separate from the estimated delivery period.
• Additional handling time may be required during promotional events, peak seasons, public holidays, payment reviews, or periods of unusually high demand.
• If a significant processing delay affects your order, we will make reasonable efforts to notify you using the email address supplied during checkout.

Customer support email: holol7primesolutions@outlook.com

Shipping Within the United Kingdom

calvesupply.com ships to eligible addresses throughout the United Kingdom when an appropriate delivery service is available during checkout.

Shipping availability may depend on:

• The delivery postcode.
• Product availability.
• The type and quantity of products ordered.
• The weight and dimensions of the package.
• Carrier coverage and service restrictions.
• Product-specific delivery requirements.

Some remote locations, islands, and restricted postcodes may require additional delivery time or incur an additional shipping charge. Available options and applicable charges will be displayed during checkout where possible.

International Shipping

Selected international destinations may be available when an international shipping option is displayed during checkout.

International delivery availability may depend on the destination country, delivery address, product type, carrier service, import restrictions, and applicable laws.

International customers may be responsible for charges imposed by the destination country, including:

• Customs duties.
• Import VAT or local taxes.
• Customs-clearance charges.
• Brokerage fees.
• Local handling or administration fees.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and remain the responsibility of the recipient.

Customers are responsible for confirming that the products they order may lawfully be imported, possessed, and used in the destination country.

We cannot accept responsibility for delays, refusals, seizures, or additional charges resulting from destination-country customs requirements or import restrictions, except where responsibility cannot legally be excluded.

Shipping Rates

Shipping charges are calculated and displayed during checkout before you submit payment.

The applicable shipping charge may be based on:

• Your delivery address.
• The selected shipping service.
• The number of products ordered.
• The package weight and dimensions.
• The total order value.
• Available carrier options.
• Any applicable remote-area or international surcharge.

You will have an opportunity to review the delivery options, estimated delivery periods, and total order cost before completing checkout.

Delivery Estimates

Estimated delivery periods will be displayed during checkout when available.

• UK Standard Delivery: The estimated delivery period will be displayed during checkout.
• UK Express Delivery: May be available for selected products and delivery addresses when offered during checkout.
• International Delivery: Delivery periods vary depending on the destination, carrier service, customs procedures, and local delivery network.

Delivery estimates normally begin after the order has completed processing and has been transferred to the delivery carrier.

All delivery dates and timeframes are estimates unless we expressly confirm that a guaranteed delivery service applies.

Actual delivery times may be affected by:

• Courier or postal delays.
• Severe weather conditions.
• UK bank holidays or destination-country public holidays.
• Customs inspections and border procedures.
• Regional service interruptions.
• Transport or operational disruption.
• Incorrect or incomplete delivery information.
• Unusually high shipping volumes.
• Events outside our reasonable control.

We will arrange delivery within the timeframe agreed with you and in accordance with applicable UK consumer requirements.

Shipment Confirmation

Once your order has been dispatched, we will send a shipment-confirmation email to the email address supplied during checkout.

The shipment-confirmation email may include:

• Your order number.
• The products included in the shipment.
• The delivery carrier.
• A tracking number or tracking link where available.
• Any relevant delivery information.

Please check your spam or junk folder if you cannot locate your shipment-confirmation email.

Order Tracking

Where tracking is available, you can use the tracking link or number supplied in your shipment-confirmation email to follow the progress of your delivery.

Tracking information may take up to 24 hours to appear or update after the package has been collected or scanned by the delivery carrier.

Tracking updates may occasionally be delayed even while a package continues moving through the carrier’s delivery network.

If tracking has not updated for an extended period, contact our customer support team and include your order number.

Supported Delivery Addresses

We deliver only to addresses accepted during checkout.

If your delivery address is not supported, a shipping option may not be displayed and we may be unable to accept or fulfil the order.

Available services may differ depending on:

• The destination and postcode.
• The delivery carrier.
• The product type.
• The package dimensions and weight.
• Regional or legal delivery restrictions.

For questions about shipping availability, contact us before placing your order at holol7primesolutions@outlook.com.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate, complete, and deliverable shipping information during checkout.

Please carefully review:

• The recipient’s full name.
• The building number and street name.
• Flat, apartment, suite, or unit details where applicable.
• The town or city.
• The correct postcode.
• The destination country.
• The recipient’s telephone number.
• The email address used for delivery notifications.

If a package is delayed, returned, or considered undeliverable because of incorrect or incomplete information supplied by the customer, the customer may be responsible for reasonable additional costs where legally permitted.

These costs may include:

• Reshipping charges.
• Return-delivery charges.
• Address-correction fees.
• Other reasonable carrier charges.

This does not apply where the delivery problem resulted from our error or the carrier’s failure to follow the correct delivery information.

Address Changes

If you notice an address error after placing your order, contact us immediately:

Email: holol7primesolutions@outlook.com

Please include:

• Your order number.
• Your full name.
• The original delivery address.
• The complete corrected delivery address.

We will make reasonable efforts to update the address before dispatch. However, an address change cannot be guaranteed after the order has entered processing, been prepared, packed, transferred to a fulfilment provider, or collected by the carrier.

We may be unable to change the destination country after an order has been submitted. In that situation, the original order may need to be cancelled, where possible, and a new order placed using the correct address.

Delivery Responsibility

Where we arrange delivery, the products generally remain our responsibility until they are delivered into the physical possession of:

• You, the customer.
• A person identified by you to receive the delivery.
• A safe place or alternative location expressly authorised by you.

If you instruct the delivery carrier to leave a package with a neighbour, at reception, with a concierge, or in a nominated safe place, delivery may be treated as completed when the carrier follows those instructions.

Please select delivery instructions and alternative recipients carefully.

Delivery Attempts

If no one is available to receive the package, the carrier may:

• Leave it in an authorised safe place.
• Deliver it to an authorised neighbour or reception point.
• Take it to a local collection point.
• Schedule another delivery attempt.
• Return it to the sender after the applicable holding period.

Please follow the instructions provided by the carrier and collect or rearrange delivery within the stated period.

Delivery Delays

We work with established delivery providers, but delays may occasionally occur because of circumstances outside our reasonable control.

Possible causes include:

• Carrier service interruptions.
• Severe weather or natural disasters.
• UK bank holidays or destination-country public holidays.
• Transport disruption.
• Customs inspections.
• Regional delivery restrictions.
• Unexpectedly high shipping volumes.
• Incorrect or incomplete delivery information.

If your order appears delayed, review the latest tracking information provided by the delivery carrier.

If the tracking information has not updated for an extended period or the agreed delivery timeframe has passed, contact our customer support team and include your order number.

We will review the available shipment information and, where appropriate, contact the carrier or open a delivery investigation.

Lost or Missing Packages

If your order has not arrived within the expected delivery period, please check:

• The delivery address shown in your order confirmation.
• Any nominated safe place.
• Whether another member of your household accepted the package.
• Whether it was delivered to a neighbour, reception desk, concierge, or building manager.
• Any delivery photograph or message supplied by the carrier.

If the package remains missing, contact us with your order number and delivery details.

We may ask you to provide additional information or complete a non-receipt declaration so that an investigation can be opened with the carrier.

If the package is confirmed as lost before valid delivery, we will provide an appropriate resolution, which may include a replacement or refund.

Tracking Shows Delivered but the Package Is Missing

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the property and any secure delivery locations.
• Ask household members or other authorised recipients.
• Check with neighbours, reception staff, a concierge, or building management.
• Review any delivery photograph or location information.
• Contact us if the package remains missing.

We may review the delivery address, photograph, scan information, safe-place instructions, and other evidence supplied by the carrier.

A carrier’s delivered status does not automatically remove any statutory rights you may have where the package was not validly delivered to you or a person or location authorised by you.

Damaged Packages or Products

Please inspect your package and products as soon as reasonably possible after delivery.

If your order arrives damaged, contact us within 48 hours of delivery where possible.

Please include:

• Your order number.
• Your full name.
• A clear description of the problem.
• Clear photographs of the affected product.
• Photographs of the interior and exterior packaging.
• A photograph of the shipping label where available.

Please retain the damaged product and all packaging while we review the matter, as the carrier or our support team may request additional evidence.

After reviewing the issue, we will provide an appropriate resolution where applicable. This may include a replacement, return, repair, refund, price reduction, or another suitable remedy.

Reporting shipping damage within 48 hours helps us investigate the matter efficiently but does not limit your statutory rights.

Incorrect or Incomplete Orders

If you receive an incorrect product, incorrect quantity, or incomplete order, contact us as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the missing or incorrect product.
• Photographs of the products received.
• Photographs of the package contents and shipping label.

After reviewing the information, we may send the correct or missing product, provide return instructions, or issue an appropriate refund.

Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned because the recipient did not complete the carrier’s reasonable delivery or customs requirements, the package may be returned to us or our fulfilment provider.

Any eligible refund will be reviewed after the returned package has been received and inspected.

Where legally permitted, reasonable original shipping charges, return-delivery costs, customs charges, or carrier fees may be deducted when the return resulted from the customer’s refusal or failure to complete delivery requirements.

No deduction will be made where the refusal resulted from a damaged, defective, incorrect, incomplete, or misdescribed order.

Orders Shipped in Multiple Packages

Orders containing multiple products may occasionally be divided into separate shipments because of:

• Product availability.
• Different fulfilment locations.
• Package size or weight restrictions.
• Carrier requirements.
• Product-safety or packaging requirements.

If an order is divided into multiple shipments, you may receive a separate shipment-confirmation email and tracking number for each package.

Packages forming part of the same order may arrive on different dates.

Order Changes and Cancellations

If you need to correct your delivery address, modify an order, or request a cancellation, contact us as soon as possible.

We will make reasonable efforts to assist. However, changes and cancellations cannot be guaranteed after an order has:

• Entered processing.
• Been prepared or packed.
• Been transferred to a fulfilment provider.
• Been collected by the delivery carrier.
• Been dispatched.

Please review our Order Cancellation Policy for complete information about cancellation requests, order modifications, address corrections, and refunds.

Contact Us

For questions or concerns regarding shipping availability, delivery estimates, tracking, delayed packages, missing orders, or address updates, please contact our customer support team:

Store: calvesupply.com
Company: HIKARICO LIMITED
Email: holol7primesolutions@outlook.com
Telephone: +44 7355 482820
Address:
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

When contacting us about an existing order, please include your order number and the email address used during checkout.

Thank you for choosing calvesupply.com. We appreciate your trust and are committed to providing clear delivery information, dependable shipping support, and professional customer service.