Contact calvesupply.com

At calvesupply.com, operated by HIKARICO LIMITED, professional customer support is an important part of our service.

Whether you have a question about an order, need help finding suitable pet supplies, or require assistance with delivery, tracking, returns, refunds, or general store information, our customer care team is ready to assist you.

Email Support

For customer service enquiries, please contact us by email:

Email: holol7primesolutions@outlook.com

To help us review and respond to your enquiry accurately, please include:

• Your full name.
• Your order number, where applicable.
• The email address used when placing your order.
• A clear description of your question or request.
• Relevant photographs when reporting a damaged, defective, incomplete, or incorrect product.

Telephone Support

You may also contact our customer support team by telephone:

Telephone: +44 7355 482820

Please have your order number available when contacting us about an existing purchase.

Business and Mailing Address

HIKARICO LIMITED
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Please contact our customer support team before sending or returning any product. Returns sent without prior approval or without following the provided return instructions may not be accepted.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM UK time
Saturday and Sunday: Closed

Our customer support team may also be unavailable on UK bank holidays.

How Can We Help?

You may contact us using our website contact form, by email, or by telephone. Our customer care team can assist with:

• Order status and tracking enquiries.
• Product information and availability.
• General assistance selecting appropriate pet supplies.
• UK and international delivery questions.
• Address corrections requested before dispatch.
• Order cancellation requests.
• Return, exchange, and refund requests.
• Damaged, defective, incomplete, or incorrect orders.
• Payment and checkout enquiries.
• General customer service questions.

Product Assistance

Our team can provide general information about product descriptions, sizes, materials, availability, and manufacturer instructions.

Information provided by our customer support team is intended for general product and shopping purposes only. It is not a substitute for professional veterinary advice, examination, diagnosis, or treatment.

Please consult a qualified veterinary professional if you have concerns about your pet’s health, medical condition, diet, treatment, or the suitability of a particular product.

Shipping Destinations

calvesupply.com ships to eligible addresses within the United Kingdom. Selected international delivery destinations may also be available when displayed at checkout.

Available delivery services, shipping rates, and estimated delivery times will be displayed during checkout based on the destination, products ordered, package weight, carrier availability, and applicable delivery restrictions.

Please review our Shipping Policy for complete information about processing times, delivery estimates, tracking, international orders, customs charges, and delivery support.

Response Time

We aim to respond to customer service enquiries within 24 business hours.

Messages received during weekends, UK bank holidays, or outside our regular customer service hours will normally be reviewed on the next business day.

Response times may be slightly longer during promotional events, public holidays, or periods of unusually high demand. We appreciate your patience and will respond as soon as reasonably possible.

Order Assistance

If your enquiry concerns an existing order, please include your order number and the email address used during checkout.

If you need to correct your delivery address or request an order cancellation, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, address changes and cancellations cannot be guaranteed once an order has entered processing, been packed, transferred to a fulfilment provider, or dispatched.

Returns and Damaged Orders

Before returning any product, please contact us at holol7primesolutions@outlook.com to request approval and return instructions.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery where possible.

Please include:

• Your order number.
• A clear description of the issue.
• Photographs of the affected product.
• Photographs of the interior and exterior packaging.
• A photograph of the shipping label where available.

Reporting an issue within 48 hours helps us investigate and resolve the matter efficiently. This reporting period does not affect any statutory rights you may have under applicable UK consumer law.

Contact Information

Store: calvesupply.com
Company: HIKARICO LIMITED
Email: holol7primesolutions@outlook.com
Telephone: +44 7355 482820
Address:
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Thank you for choosing calvesupply.com. We appreciate your trust and look forward to assisting you and your pets.